This policy explains how Grove Technology Services, LLC collects, uses, and protects information when you contact us or use our electronics recycling services.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and mailing address when you contact us, arrange a pickup or drop-off, or use our services.
- Device Information: Information about the devices you provide for recycling, including device type, model, serial numbers, and any other identifying information that may be associated with your devices. If you choose to attach equipment photos, inventory spreadsheets, or PDFs to an inquiry, we receive those files with your message and use them to assess your request and arrange service. Attachments are delivered by email and are not published or retained as files on the website.
- Website Protection: The contact form uses a session cookie and records recent submission times with a hashed network address to limit automated submissions. These records are used for abuse prevention, and expired entries are removed when further requests are processed.
- Data on Devices: Devices provided for recycling may contain personal or business information. You do not need to erase them yourself before using our data-handling service. Back up any files you want to keep before handing over equipment. For documented customer services, we process storage media using the selected sanitization or physical destruction method. Anonymous drop-offs receive our highest level of data protection, with processing appropriate to the storage media and no routine customer paperwork.
How We Use Your Information
We use your information for:
- Providing Services: Collecting, processing, and recycling your equipment.
- Customer Support: Answering your questions, arranging services, and helping with your requests.
- Legal Compliance: Meeting applicable legal requirements, including environmental regulations and data protection laws.
Data Security
Our website uses HTTPS to protect information in transit. Data-bearing equipment is handled under restricted-access controls, including a secure room and separately locked cages for items awaiting processing. Sanitization must be verified before it is recorded as successful; media that cannot be successfully sanitized are physically destroyed according to the applicable process. Our Data Security & Recycling Reports page explains handling methods, verification, and documentation. For anonymous drop-offs, forms, certificates, and reports are provided only when specifically requested. Tell us before handing over equipment if you need a particular method or documentation.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Data remaining on storage media are handled through the selected sanitization or destruction process for documented services, or our anonymous drop-off handling process. The same retention policy applies to device records used for reporting.
Sharing of Information
We do not sell, rent, or share customer information with outside businesses for marketing, referrals, or their own business purposes. We do not pass customer information to logistics providers or recycling partners. We disclose customer information to authorities only when required by law or a valid legal process.
Our website hosting and email services process information needed to operate the site and deliver messages. Contact-form inquiries are delivered through Gmail. The website also uses Google Analytics to measure visits; our analytics setup disables advertising personalization and does not intentionally send contact-form entries to Analytics. These providers process information as part of operating those services.
Your Rights
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal requirements.
To exercise these rights, please call 1-833-GROVETS.
Changes to This Policy
We may update this policy to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please call 1-833-GROVETS.