Grove Technology Services, LLC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in connection with our e-waste management services.
- Information We Collect
We may collect the following types of information:- Personal Information: This includes your name, email address, phone number, and mailing address when you contact us, request a quote, or engage our services.
- Device Information: Information about the devices you send to us for recycling, including device type, model, serial numbers, and any other identifying information that may be associated with your devices.
- Data on Devices: We strongly advise customers to erase all personal data from devices before sending them to us for recycling. However, if you device arrives at our location containing data the storage medium containing the data will be destroyed.
- How We Use Your Information
The information we collect is used in the following ways:- Service Provision: To provide e-waste recycling and management services, including device collection, processing, and recycling.
- Customer Support: To respond to your inquiries, provide quotes, and offer customer support.
- Legal Compliance: To comply with applicable laws and regulations, including environmental regulations and data protection laws.
- Data Security
We are committed to protecting the security of your personal information. We use industry-standard practices, such as encryption and secure data handling procedures, to protect your data from unauthorized access, disclosure, or loss. We strongly encourage you to remove all personal data from your devices before sending them to us. - Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Device information and any residual data are securely destroyed as part of our recycling process. - Sharing of Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with:- Service Providers: Third-party companies who assist us in providing our services, such as logistics providers, recycling partners, and IT service providers. These partners are required to comply with strict data protection standards.
- Legal Authorities: We may disclose information if required to do so by law or in response to legal processes such as a subpoena.
- Your Rights
You have the following rights regarding your personal information:- Access: You may request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal requirements.
- To exercise these rights, please contact us by phone directly.
- Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website. - Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact by phone directly/